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For undergraduate and graduate operations management courses. Practical, easy to read text with a managerial approach to operations management Operations Management: Processes and Supply Chains provides students with a comprehensive framework for addressing operational process and supply chain issues and uses a systemized approach while focusing on issues of current interest. The 12th Edition provides ample opportunities for students to experience the role of a manager with challenging problems, cases, a library of videos customized to the individual chapters, simulations, experiential exercises, and tightly integrated online resources. Also available with MyLab Operations Management By combining trusted authors' content with digital tools and a flexible platform, MyLab personalizes the learning experience and improves results for each student. Note: You are purchasing a standalone product; MyLab Operations Management does not come packaged with this content. Students, if intereste...

Renowned for its unique speaking pedagogy, Top Notch is a dynamic communicative course that makes English unforgettable. Goals and achievement-based lessons with "can-do" statements enable students to confirm their progress in every class session. Top Notch builds confidence for successful verbal communication and develops critical thinking skills and reading and listening strategies. Highlights New Conversation Activator and Pronunciation Coach Videos in every unit build conversational competence and accurate pronunciation. New: Full-color digital vocabulary flashcards for varied, enriched, and explicit practice. New: Interactive extra grammar exercises to maximize the quantity of grammar practice in every unit. New: Achievement tests include Speaking and Writing tests for every unit, ensuring a fuller evaluation of progress. Other Highlights Hundreds of supplementary practice activities and exercises ensure teachers never have to supplement the course. Extensive listening c...

In Presenting to Win: Persuading Your Audience Every Time, the world's #1 presentation consultant shows how to connect with even the toughest, most high-level audiences--and move them to action. Jerry Weissman shows presenters of all kinds how to dump those PowerPoint templates once and for all--and learn to tell compelling stories that focus on what's in it for their listeners. Drawing on dozens of practical examples and real case studies, Weissman shows presenters how to identify their real goals and messages before they even open PowerPoint; how to stay focused on what their listeners really care about; and how to capture their audiences in the first crucial 90 seconds. From bullets and graphics to the effective, sparing use of special effects, Weissman covers all the practical mechanics of effective presentation--and walks readers through every step of building a Power Presentation, from brainstorming through delivery. Unlike the techniques in other presentation books, thi...